IT:TechnicalSupport- PC Engineering (NQF L4-163 Credits US ID:78964)

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School of Information Technology

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On completion of this course, the learner will have a sound nderstanding in the areas of: 1. Networking and PC Repairs/Technical Support
2. End-User Computing Knowledge
3. Basic Web Design
4. Desktop support

Course Contents 1) IT Concepts
2) Microsoft Windows 7
4) Cisco ITE / CompTIA A+
5) CompTIA Network+
6) MCITP (Supporting and troubleshooting Applications on a
Windows Client for Consumer Support Technicians)
7) MCTS (Microsoft Windows Configuration)
8) Customer Service

SAQA Unit Standards to be covered: Core: 114636, 14913, 10313, 14908, 14926, 14921, 14917, 14944,25210, 14963, 14927, 14919, 14920, 14938
Fundamentals: 119472, 119457, 119467, 119465, 12154, 9015, 119462, 119469, 9016, 7468, 119459
Electives: 14922, 14929, 14939, 14942, 14934, 14940, 14935, 14950, 14943

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