This is a short programme for entry into a Call Centre career.
With this short course you will learn the fundamentals of telephone services and how to handle calls effectively. This is a practical activity–based courses which will apply to real life workplace situations.The courses encourage interaction and learners share ideas,experiences and laughter.Individuals who attend this course are equipped to develop into dynamic and motivated professionals.
The competency gained will equip potential employees,with the skills required to provide professional service to customers in a Contact Centre Environment
Course Contents 1 Call Centre Agent 2 Orientation to contact centres 3 Inbound and outbound call centres 4 Dealing with the customer 5 Handling tough situations 6 Performance management
Overview This course covers both Inbound and Outbound call centre skills.It will also cover customer service skill.
Course Contents 1 Call Centre Agent 2 Orientation to contact centres 3 Inbound and outbound call centres 4 Dealing with the customer 5 Handling tough situations 6 Performance management
Overview This course covers both Inbound and Outbound call centre skills.It will also cover customer service skill.
