On completion of this course, the learner will have a sound nderstanding in the areas of:
1. Networking and PC Repairs/Technical Support
2. End-User Computing Knowledge
3. Basic Web Design
4. Desktop support
Course Contents 1) IT Concepts
2) Microsoft Windows 7
4) Cisco ITE / CompTIA A+
5) CompTIA Network+
6) MCITP (Supporting and troubleshooting Applications on a
Windows Client for Consumer Support Technicians)
7) MCTS (Microsoft Windows Configuration)
8) Customer Service
2. End-User Computing Knowledge
3. Basic Web Design
4. Desktop support
Course Contents 1) IT Concepts
2) Microsoft Windows 7
4) Cisco ITE / CompTIA A+
5) CompTIA Network+
6) MCITP (Supporting and troubleshooting Applications on a
Windows Client for Consumer Support Technicians)
7) MCTS (Microsoft Windows Configuration)
8) Customer Service
